Usability (testing) is more than just user-friendliness. Good usability ensures that the website of your organization supports the customer in obtaining the desired result. For example, a customer who wants to place an order in a web store. The website must automatically lead the customer from gathering information to placing the actual order.
The competition that is currently being fought across various industries on the web is enormous. It is essential for customers that a provider has an attractive, usable and efficient website. If customers have to wait too long or don't find what they're looking for, they turn to the competitor. A company that wants to make profit on the web cannot ignore usability.
In these times, margins are under increasing pressure. This forces organizations to use their IT more efficiently. At the same time, users often see that they cannot be optimally productive, because the applications they use do not fully match their work processes. Improving the usability of applications and safeguarding the usability of new applications can help companies deploy their employees more effectively.
What will you learn?
This one-day training teaches you how to assess the usability of the website and applications of your organization. You will also learn how to integrate usability testing and apply into the testing process. You will receive practical tools to give usability a clear place within the test process based on TMAP NEXT®.
In this training the following issues are discussed:
- What is usability;
- Framework and importance of usability;
- What plays a role in usability;
- How do you measure usability;
- Usability and TMAP NEXT®;
- Various usability techniques: observation, personas, heuristic evaluation, card sorting, prototype testing and A / B testing;
- Resources: checklists, infrastructure and tools.
What prior knowledge do you need?
Basic knowledge of a structured test method including, for example, TMAP NEXT®. Experience with test design techniques is an advantage. You are also expected to have experience with testing.
Who is this training suitable for?
This training is of practical and strategic importance for anyone wishing to deepen and expand their knowledge of usability testing. In addition, the training is also intended for users and Developers who are engaged in testing (and designing) user interfaces.
The training is essential as a basic knowledge for Test Managers and Test Coordinators who want to give usability a clear position within their test strategy.